Sales FAQs

Below are a number of Frequently Asked Questions related to our products, pricing, licensing, and general purchasing. If you have additional questions that are not covered in this list, please contact us at sales@nsoftware.com and a member of our Sales Team will assist you.

 I only need one or two components in SecureBlackbox. Can I purchase them separately?

Our products are offered as part of a toolkit and are not available for sale individually. Many of our clients only need one or a few components, and our toolkits are priced with that in mind.

However, we always try to be flexible, so please contact sales@nsoftware.com for assistance in the case of a special situation.

 How can I find the licensing and pricing options and part number for each edition?

Please visit our online order page located at www.secureblackbox.com/order. Find the specific edition you are interested in purchasing and click on the corresponding 'Buy' button to display pricing, licensing, and part numbers.

 What types of payment do you accept?

We accept all major credit cards including Visa, MasterCard and American Express. We also accept ACH/Wire and Checks. Please contact our Sales Team at sales@nsoftware.com with any questions.

 What information do you require on a Purchase Order?

Please email your Purchase Order to sales@nsoftware.com or fax it to (919) 928-5455 and include the following information:

  • Bill To information:
    Name, Company, Email, Billing Address, Phone Number, and Fax Number
  • Ship To information (cannot be a PO Box):
    Name, Company, Email, Shipping Address, Phone Number, and Fax Number
  • Requestors contact information (if different):
    Name, Company, Email, Address, Phone Number, and Fax Number
  • A Purchase Order Number that /n software can refer to when we send your Accounts Payable department an invoice for payment.
  • Product Part Number & Product Name
    This can be located online at https://www.secureblackbox.com/order/ or from a Price Quote provided by our Sales Team.
  • Quantity Desired
  • Product Price
    This can be located online at https://www.secureblackbox.com/order/ or from a Price Quote provided by our Sales Team.
  • Additional Purchasing Information
    If you are renewing a subscription or an annual maintenance Contract, please reference the Contract number on the Purchase Order to expedite the order.
  • Shipping / handling:
    All /n software products are delivered electronically. All Purchase Orders received before 4 PM EST will be processed the on same day received during normal business hours, Monday-Friday 9 AM to 4 PM EST, excluding holidays.

 What are the terms of payment, and where do I send my payment if I submit a Purchase Order?

All payments to /n software are by default due upon receipt. Please contact our Sales Team at sales@nsoftware.com for additional questions regarding payment terms. With a company Purchase Order, we generally offer Net 30 payment terms.

Please remit payment to:

/n software inc.
101 Europa Dr., Suite 110
Chapel Hill, NC 27517
USA

 What is your Federal Tax ID Number?

/n software's Federal Tax ID Number is: 56-2040048.

 Are you in compliance with the Section 508 law?

Yes, we are in compliance with Section 508.

 Do you offer bulk license pricing?

Yes. For multiple licenses and discount options, please communicate with our Sales Team at sales@nsoftware.com.

 Can I purchase your software through a Reseller?

/n software works closely with several software resellers through our Value Added Resellers Program. Please check our reseller page located at www.nsoftware.com/order/info/resellers.aspx for more information.

 I am a Reseller. Do you have special Reseller pricing?

We offer special reseller pricing to resellers who are part of our Value Added Resellers Program. /n software Value Added Resellers actively market our software to their customers through website and print opportunities. If you are interested in joining our Value Added Reseller Program, please contact resellers@nsoftware.com for more information. Please include information about your company as well as a link to your website if you would like to be considered for this program.

 Do you offer special government pricing?

No, we do not offer special government pricing.

 What type of support options are available for SecureBlackbox?

For a detailed list of support options for SecureBlackbox please visit: www.secureblackbox.com/support/.

 I am using a trial, but I have some questions. Am I eligible for support?

Yes, absolutely. Please communicate with our technical support team via our HelpDesk at: https://sbb.eldos.com/helpdesk/. Basic level support is available during the evaluation period.

 How long does a SecureBlackbox Subscription last?

The SecureBlackbox Subscription term lasts for (12) months from the date of purchase unless a longer term has been purchased.

 Do I qualify for a subscription renewal?

If you have previously purchased a SecureBlackbox Subscription, you can renew at any time by paying the renewal rate. Please note that each renewal term will add (12) months to the existing expiration date of that subscription, therefore, renewing a subscription may not be the best option if it has expired for more than 2-3 months.

 Can I renew my subscription early?

Yes, you can renew your subscription early and we will add an additional (12) month term to your current subscription term.

 Can I share the SecureBlackbox Subscription among several developers if they are all using a different product in the subscription?

No, the SecureBlackbox Subscription is licensed on a per developer basis. For multiple developers, team, site, and enterprise licensing options, please contact our Sales Team at sales@nsoftware.com for a custom quote.

 How are the products licensed in the SecureBlackbox Subscription?

Each SecureBlackbox Subscription is licensed to a single developer who can install and use a copy of all software products included in the subscription on any development workstation used exclusively by that registered developer.

The individual products included in the SecureBlackbox Subscription can be used to build applications that can be deployed on a royalty free basis.

 Does my SecureBlackbox Subscription include an Annual Premium Support Contract?

Standard Level Support is available for all SecureBlackbox packages by default. Premium Level Support is available for an additional fee. Please visit our online order page at: https://www.secureblackbox.com/order/. An option to purchase Premium Support will be displayed once you add any of the available packages to the shopping cart.

 Can I continue to use my SecureBlackbox Subscription after it expires?

You can continue to use the last SecureBlackbox build released during your subscription term indefinitely. However you will not be able to use builds released subsequent to the expiration date, unless you renew the subscription.

 Am I able to return the product once I have purchased it?

Due to the copyright nature of our software, we do not accept any returns or exchanges after a product has been purchased and activated. However, we offer fully-functional trial versions for all of our products. The trial versions allow you to fully evaluate the software for a 30-day period. We encourage developers to fully evaluate the software prior to purchasing.

 I lost my license keys. How can I obtain my license information?

Please contact our Licensing Team via email at licensing@nsoftware.com to obtain your license information.

In your request, please include the following information:

  • Name
  • Email address
  • Company
  • Address
  • Phone number
  • Name of the product and version number

To expedite your request, please provide as many details concerning the original order as possible, including:

  • Purchase date
  • Name of the person who the license is registered under
  • Name of the original credit card holder
  • Company that the product was registered to
  • Email address(s) provided during the original purchase
  • Confirmation number

 I own a previous version of the software. Where can I download the product?

Your downloads will appear on the "My Downloads" page in "My Control Center", once the License Access Ticket is linked to your user account in My Control Center ( https://sbb.eldos.com/cc/ ). The License Access Ticket is provided to the person who placed the original order. Should you have any questions about the license access ticket, please, contact the sales team at sales@nsoftware.com.

 I have purchased the product and installed it, but the software continues to tell me I am using an unlicensed version.

This situation often occurs when there is still a trial license key used somewhere in the code. Please search through your code for calls to SetLicenseKey() method. Also, you can run your code under debugger, set up its options to stop on all exceptions, and when the corresponding license exception happens, look into the call stack to locate the place where the trial key is passed.

 Do you provide source code for SecureBlackbox?

Source code is only available in the Professional and Team editions.

 How can I evaluate the software?

Our fully-functional, 30 day trials. You can download a trial at: https://www.secureblackbox.com/download/.

 Can I extend the trial edition?

Please contact our sales team at sales@nsoftware.com to request a trial extension.

 How can I identify the credit card charge on my billing statement?

The credit card transaction will appear on your bill as "N SOFTWARE".

 Do I have to purchase an upgrade for my license?

You do not have to purchase an upgrade for your license, although we recommend that you do so in order to gain access to the most current version of the product. Support for previous versions of our software is limited and any bug fixes or improvements will always be implemented in the current version.