Support Resources

Support Options

We provide Basic and Standard technical support via Support Tickets and forums. We do our best to answer the messages quickly. We offer Premium Support for scenarios in which you need advanced personalized help or comprehensive contract services from our team of experts. Support is prioritized in favor of customers who have purchased the Premium Support package. (support policies)

Basic Support

FREE for Evaluators

Basic Support is automatically included with trial versions of SecureBlackbox and covers the duration of your trial period.

  • Access to the Knowledge Base, Support Tickets, and Forums
  • Applies to the latest version of SecureBlackbox
  • Covers "how-to" questions
  • Basic example code snippets
  • Bug reports

Standard Support

FREE for Licensees

Standard Support is automatically included with a purchase of SecureBlackbox and covers the duration of your license.

  • Access to the Knowledge Base, Support Tickets, and Forums
  • Applies to the latest and previous versions of SecureBlackbox
  • Covers "how-to" and technical questions
  • Basic example code snippets
  • Bug reports and code fixes

Premium Support

Starting at $799

Premium Support plans give you priority support response times and advanced personal service from SecureBlackbox engineers. Responses to Premium Support inquiries are guaranteed within one business day.

  • Unlimited priority support covering licensing, installation, debugging, protocol issues, programming issues, environmental issues, and general use of SecureBlackbox
  • Investigating problems that arise from use of SecureBlackbox products including connectivity problems (impossibility to connect to third-party server or client), certificate validation problems, and problems experienced by end-users
  • Creation of basic sample applications (subject to /n software's discretion)
  • Limited source code analysis related to the components
  • Bug reports and code fixes
  • If you need service beyond the scope of Premium Support, such as custom development, please contact sales@nsoftware.com to discuss your options.

You can purchase Premium Support at the time you purchase a new SecureBlackbox license or you can purchase it as an add-on to a product you already own.

Buy Premium Support - OR -   Shop SecureBlackBox Packages